This policy explains what information MockupMotion handles when you use mockupmotion.com and the MockupMotion studio, why, and the choices you have.
The short version
To give you an account and a library of mockups, we keep a small amount of information: your email address, your display name, the templates you have unlocked, and basic security records. We do not use advertising trackers or analytics cookies, and we do not sell your information.
What stays on your device
MockupMotion works inside your web browser. Artwork and editing settings stay in the current tab and are not saved as projects. Refreshing or closing the tab clears the current edits.
- Images and personal music you add remain on your device while editing.
- Exported MP4 videos, which are rendered by your browser and saved straight to your device.
- Small preferences, such as light or dark theme and an unlock link you are part-way through claiming.
Because your artwork and exports never reach us, we cannot see or recover them. Keep your original files and download exported videos you want to keep. Clearing site data removes browser preferences; downloaded videos remain wherever you saved them.
Information in your account
When you create an account or sign in, we receive:
- Sign-in details: your email address and display name. If you use a password, it is handled by our sign-in provider and is never visible to us. If you sign in with Google, Google shares your name, email address and account identifier with us.
- Email verification: whether your email address has been confirmed, and the messages needed to confirm it or reset your password.
- Your library: which templates you can use, how you got each one (a free template, a purchase or an unlock link) and when.
- Unlock links: when you claim a link, we record that your account claimed it and when.
Keeping MockupMotion safe
Like most websites, MockupMotion automatically receives basic technical information when you visit, such as your IP address, browser type and the time of each request. We use it only to run the service, keep it secure and prevent abuse.
We use Google reCAPTCHA to protect the site against spam and abuse. Google’s Privacy Policy and Terms of Service apply.
Who processes your information
If you choose “Report this error” after a failed video export, we receive an error category, output settings, browser family and version, and a short technical rendering trace. Reports exclude artwork, video, filenames, raw error messages and private media links. We store reports for up to 30 days plus the daily cleanup interval, group similar failures, and use Resend to notify our support inbox. We use a hashed network address to limit abuse. Reporting is optional.
When you contact us, we use your name, email address and message to respond and resolve your request. Resend delivers these messages to our support inbox. Support correspondence is kept for as long as needed to handle your request and related follow-up.
We work with a small number of trusted service providers, such as Google, for sign-in, hosting, storage and security. They handle information only on our behalf and only as needed to run MockupMotion, and some may process it outside your country.
We do not sell or rent personal information, and we do not share it with advertisers.
Purchases and payments
Payments for templates bought in the studio are processed by PayPal. Your card or PayPal account details, and your billing details, are collected by PayPal, not by us, and are covered by PayPal’s privacy statement.
For each purchase we keep a record linked to your account: the template, the amount and currency paid, the payment and unlock status, the purchase reference, PayPal’s order and payment references, and any refund. We use it to unlock your template, show your purchase history and help with support.
Templates bought through other shops and unlocked with a link follow that shop’s own privacy policy; we only see that an unlock link was claimed by your account.
How long we keep it
- Account information and your library are kept while your account exists, so your unlocked templates stay available.
- Records of claimed unlock links are kept for as long as the link exists, to prevent repeated or abusive claims.
- Purchase records are kept while your account exists, to provide your library and support, and are deleted with your account. PayPal keeps its own record of each payment under its privacy statement.
- Technical and security logs kept by our providers are deleted on their standard schedules.
- A minimal account-deletion security record prevents old sign-in sessions from recreating access. It does not include your email, profile or payment details.
- Information in your browser stays until you remove it.
Your choices and rights
- On your account page you can change your display name, reset your password, add or link a sign-in method, and delete your account.
- You can sign out at any time. Closing or refreshing the Studio tab clears current edits; clearing site data removes browser preferences.
- You can delete your account yourself from the Sign-in tab of your account page, or ask us to do it. Deleting your account permanently removes your library of unlocked templates, your purchase history and the projects saved for that account on the device you delete it from.
- You can ask us for a copy of the information in your account, or ask us to correct it.
Depending on where you live, you may have further rights, such as objecting to certain processing or complaining to your local data protection authority. We will respond to requests within the time required by the law that applies to you.
Children
MockupMotion is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has created an account, contact us and we will remove it.
Changes to this policy
If we change how we handle information, we will update this page and the date at the top. For significant changes, we will take reasonable steps to let you know before they apply.
Contact
For questions about this policy or to make a request about your information, use our contact form. Please provide the email address on your account. We may ask you to verify ownership before handling account requests.