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Help with the studio
If a mockup will not open, play or export, please tell us:
- the name of the mockup you were using,
- your browser and device, for example Chrome on Windows or Safari on iPhone,
- what you expected to happen and what happened instead, with a screenshot if you can.
Exporting needs a current version of Chrome, Edge or Safari. Your artwork never leaves your device, so please do not send original files unless we ask for an example to reproduce a problem.
Your account and templates
- Account and privacy requests: provide the email address on your account. We may ask you to verify ownership before making changes. You can also change your name, reset your password or delete your account yourself on your account page.
- Purchases: include the purchase reference shown in your account.
- Unlock links: include the shop you bought from and the date of your order.
Ideas and partnerships
Missing a product or scene you need? Want to list MockupMotion templates in your shop or work with us on something else? Send the details using the form above.